At Glamfur, we are dedicated to providing premium products and services designed to support your dog’s comfort, health, and happiness. Below you’ll find answers to some of the most common questions from our customers. If you need further assistance, our support team is always happy to help.

General Inquiries

1. What types of products and services do you offer?
We offer a carefully curated range of dog clothing, all-natural snacks and treats, accessories, grooming essentials, and professional grooming services. Every item is tested to meet our standards for quality, comfort, and safety.

2. Are your products suitable for all dog breeds and sizes?
Yes. Our products are designed to suit dogs of all breeds and sizes. Please refer to the sizing guide or product description for specific recommendations.

3. How do I choose the correct size for my dog?
Each clothing item includes a detailed sizing chart. We recommend measuring your dog’s neck, chest, and back length before purchasing. If you need help, our customer support team is happy to assist.

4. Do you offer gift cards or gift services?
Yes, we offer gift cards. Gift wrapping is available for select products. Please leave a note at checkout to request gift services.

5. Can I subscribe for recurring deliveries of treats or grooming essentials?
Subscription-based essentials are currently in development and will be available soon. Stay tuned for updates.

Dog Apparel

1. What types of clothing do you offer?
Our collection includes everyday wear, seasonal items such as raincoats and winter jackets, festive outfits, and accessories like backpacks and clip-on toys.

2. What materials are used in your dog clothing?
We use breathable, non-toxic, hypoallergenic materials and waterproof fabrics where appropriate, depending on the product’s purpose.

3. How should I care for dog clothing?
Most items are machine washable on a gentle cycle. Please refer to the care instructions on each product page.

4. My dog has sensitive skin. Are your clothes safe?
Yes. We avoid harsh chemicals and irritants in our fabrics. If your dog has specific sensitivities, feel free to contact us for detailed fabric information.

5. Can I return clothing if it doesn’t fit?
Yes. Unused apparel can be returned or exchanged within 14 days of delivery. Please visit our Returns Policy for full details.

Dog Treats and Snacks

1. Are your treats made with natural ingredients?
Yes. All our treats are made with natural, high-quality ingredients and contain no artificial preservatives, colours, or fillers.

2. Are your treats suitable for dogs with food allergies?
Many of our treats are grain-free, gluten-free, and made with limited ingredients. Allergy-friendly options are clearly noted on product pages.

3. How should treats be stored, and how long do they last?
Treats should be stored in a cool, dry place or an airtight container. Shelf life varies by product, and best-before dates are clearly labelled.

4. Are your treats suitable for puppies or senior dogs?
Yes, but we recommend checking the suggested age range on each product. We offer age-appropriate treats with suitable textures and nutrition.

5. Do you provide nutritional information?
Yes. Each product page includes a full ingredient list and guaranteed analysis.

Grooming Services

1. What grooming services do you offer?
Our services include bathing, coat trimming, nail clipping, ear cleaning, de-shedding treatments, and breed-specific styling through our trusted grooming partners.

2. How do I book a grooming appointment?
Appointments can be booked online through our booking portal or by submitting a form. A member of our team will respond within 24 hours.

3. What safety measures are in place during grooming sessions?
We use only pet-safe, veterinarian-approved products. All groomers are trained professionals who prioritise your dog’s comfort and wellbeing.

4. How long does a grooming appointment take?
Appointments typically last between 1 and 3 hours, depending on the service. You’ll be notified when your dog is ready for collection.

5. My dog has special needs or behavioural concerns. Can you accommodate this?
Absolutely. Please inform us in advance so we can ensure your dog receives the appropriate care and attention.

Shipping and Delivery

1. What shipping options do you offer?
We provide standard, expedited, and overnight shipping options. Free shipping is available on domestic orders over £35. All rates are shown at checkout.

2. Do you ship internationally?
Yes, we ship to selected international destinations. Any applicable duties or taxes are the responsibility of the customer.

3. How long does order processing take?
Orders are typically processed within 1 to 2 business days. Delivery times depend on your chosen shipping method and location.

4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also track orders through your account.

5. What if my order is delayed or lost?
Please contact us as soon as possible. We’ll work with the carrier to resolve the issue or arrange a replacement if needed.

Returns and Exchanges

1. What is your return policy?
Most unused and unopened items can be returned within 14 days of delivery. Certain exclusions apply, such as perishable goods and grooming services.

2. How do I start a return or exchange?
Visit our Returns page or contact our support team for step-by-step instructions.

3. Are grooming services refundable?
Cancellations made at least 48 hours in advance may qualify for a full refund. Late cancellations or no-shows may incur a fee.

4. Can treats or snacks be returned?
For hygiene and safety reasons, opened or consumed food items cannot be returned unless there is a quality issue.

5. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience. Please notify us within 48 hours of delivery, and we’ll arrange a replacement or refund promptly.